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Warranties
& Policy's
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Call us today! 1-954-741-2972 M-F 8:30AM - 6:00PM
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Customer Portal
Welcome back! Below you will find links to login to
your account's tools and services. Along with a
newly added feature which allows you to view
commonly asked questions directly related to your
service or solution. We would also like to take this
time to thank you for your business. If there is
anything we can do to help please call us at
(954)741-2972 or email us
support@krove.com . We would also like to
make sure you view our terms of service and usage
policy.
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Hosted Exchange Articles |
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Iphone Setup Instructions |
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Iphone / Ipad |
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Q. How do i
configure my iPhone / Ipad |
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A. How Do I setup My iPhone
/ iPad For Hosted Exchange:
To connect your iPhone
to Microsoft Online Services, you must have iPhone
software version 2.0.
To connect
an iPhone / iPad to Krove's Hosted Exchange for
e-mail
- Turn on
your iPhone, and then tap the
Settings
icon.
- On the
Settings
screen, tap
Mail, Contacts, Calendars.
- On the
Mail,
Contacts, Calendars screen, tap
Add Account.
- On the
Add Account
screen, tap
Microsoft Exchange.
If you
already have an Exchange account on your
iPhone, you must delete the first account
before you can add this one.
- On the
Exchange
screen, tap the
Email
box, and then type your e-mail address.
- Tap the
Username
box, and then type your username the format
for this is
firstname.lastname@youdomain.com
- Tap the
Password
box, and then type your password.
- Tap the
Description
box, and then type a description for the
account.
By default,
the
Description box is filled
automatically with your e-mail address. You
can overwrite this if you want a different
description.
- Tap
Next.
The iPhone
begins verifying the account information. If
you receive a Verify Certificate message,
tap Accept.
- Tap the
Server
box, and then type outlook.krove.com or
red001.mail.microsoftonline.com as a backup.
- Tap
Next.
- The iPhone
begins verifying the new information. If you
receive a Verify Certificate message, tap
Accept.
- Select the
information you want to synchronize, and
then tap
Done.
If you have any
more questions please contact the helpdesk at
(954)741-2972
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Windows Mobile Instructions |
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From the Windows Mobile Start
menu on the mobile device, tap
Programs, and then tap Active
Sync.
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Tap Menu, and then tap
Options.
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Tap Microsoft Exchange, and
then tap Delete to delete the
existing relationship.
To set up Windows Mobile 6
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On the mobile device, tap Start,
tap Programs, and then tap
Active Sync.
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Tap Menu, tap Add Server
Source, and then enter
red001.mail.microsoftonline.com.
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Select the This server requires
an encrypted (SSL) connection
check box, and then tap Next.
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In User name, enter your
Microsoft Online Services e-mail
address. In Password, enter
your password, select Save
Password, and then tap Next.
Leave the domain box blank.
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Select the check boxes for the types
of data you want to synchronize, and
then tap Finish.
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Your mobile device starts
communicating with Microsoft Online
Services.
Note
The menu options of your Windows
Mobile 6 device may be different
than those described in this
procedure. If you have
questions, refer to your mobile
device documentation.
To set up Windows Phone 7 to connect
with Microsoft Online Services
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Turn on your Windows Phone 7, tap
the arrow to go to the App list, and
then tap Settings.
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On the Settings screen, tap
email & accounts.
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On the email & accounts
screen, tap add an account.
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On the add an account screen,
tap Outlook.
Note
You may have multiple
Microsoft Outlook accounts
on your Windows Phone 7. To
sync other Outlook accounts
with your Windows Phone 7,
follow these steps for each
account.
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On the Outlook screen, tap
the Email address box, and
then type the e-mail address you
want to sync with your Windows Phone
7. The address should take this
form: name@company.com.
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Tap the Password box, type
your password, and then tap sign
in.
The phone begins verifying your
settings, and the Outlook
screen will reappear with more
fields.
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Tap the Username box, and
then type your e-mail address again.
Use the complete e-mail address you
typed in step 5.
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Tap sign in.
The phone continues verifying the
account information. If you receive
a Verify Certificate message,
tap Accept.
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Tap the advanced button.
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Tap the Server box, and then
type
red001.mail.microsoftonline.com
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Select the check boxes for the types
of data you want to synchronize, and
then tap Finish.
The phone starts communicating with
Microsoft Online Services.
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Tap sign in.
The phone begins verifying the new
information. If you receive a
Verify Certificate message, tap
Accept.
To modify e-mail account settings on a
Windows Phone 7
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Turn on your Windows Phone 7, tap
the arrow to go to the App list, and
then tap Settings.
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On the Settings screen, tap
email & accounts.
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On the email & accounts
screen, tap Outlook or the
account that you want to modify
settings for.
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On the Outlook Settings
screen, update the settings you want
to change, and then tap the check
mark at
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Windows Desktop Client |
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To download the
Microsoft online Desktop Client
Click Here |
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Requires Microsoft Outlook 2003,2007 or 2010 |
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Mac Desktop Client |
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To download the MAC
client for Hosted Exchange
Click Here
Requires Office 20011
http://www.microsoft.com/mac |
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Usage Policy |
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Usage Policy |
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Q.
What is the send / receive size limit? |
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A.Send
& Receive Size Limit:
Your
Hosted Exchange has the following send/ receive size
limitation
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Sending 30MB
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Receive 30MB
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Q.
Spam Reporting? |
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A.
Your SPAM will all be routed Directly to your junk
folder: |
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Q.
Email & Network Password Requirements? |
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A.All
passwords will will require the following. 7 character
minim, 1 upper case letter and one number.
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Q. How
Long Can I retrieve A Deleted Email For |
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A. All
deleted email will be held for a period of 14 days after
the 14 days email will be deleted permanently.
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Email To Fax |
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Email-to-Fax Service
To send a fax using our Email-to-Fax service simply send an
email using the following parameters. Emails should be sent with
a single attachment; as our system will only fax a single
attachment per email.
Attachments may be sent in JPG, PDF, Adobe PostScript, TIFF,
Microsoft Word, Excel, CSV, HTML & Plain Text formats.
To: <10_digit_number>@emailyourfax.com
From: authorized@email_address.com
Subject: <Your vFax DID number; 10 digits only>
Body: <blank>
Upon submission our system will reply with a confirmation or
rejection notice.
New faxes sent with this service will be displayed on the vFax
Service page within the customer user portal with their current
status.
All faxes sent including faxes sent with our Email-to-Fax
service are billed at 5¢ per minute.
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Configure
Your Iphone For Basic Webmail |
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Setting Up
Basic Webmail Email for the Apple iPhone
If you
aren't sure of the name of your
server you can usually find it in
the Stats on the left hand side of
your cPanel. If you don't see it
immediately, you can also try
pressing CTRL+F and typing in
"server name" and pressing enter.
This should highlight and take you
to the correct area. If you are
still unable to find your server
name you can contact one of our
support agents via chat or phone and
they will be happy to retrieve that
information for you.
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Press the Home button and select
Settings > Mail,
Contacts, Calendars.
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Under Accounts, select
Add Account...
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Select Other.
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Enter your name (which will show
in the from field) and your full
email address.
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Enter your email password and
description (we recommend the
full email address as your
description).
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Press Save.
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Select IMAP
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Under Incoming Mail Server,
enter mail.krovehost.com
as the Host Name.
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Enter the full email address as
your User Name.
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Enter your email password and
then scroll down.
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Enter the same information under
Outgoing Mail Server.
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Press Save.
You
are now ready to send and receive
emails via your iPhone.
I
cannot see my IMAP folders.
Please read the
Apple
support page.
Too
many connections, 500 errors?
On
the iphone there is a function
called "push" and when it is
enabled, it keeps the connection to
our server open and continually
checks mail. Consequently, this
creates many IMAP processes and
eventually will conflict with our
Terms of Service.
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Forward / Untoward Your Phone |
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Copyright © 2021 Krove Corporation.
All rights reserved. 954-741-2972
Contact
Support
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