Warranties & Policy's     

                                                                Call us today! 1-954-741-2972   M-F 8:30AM - 6:00PM

 

 

     

      Customer Portal

Welcome back! Below you will find links to login to your account's tools and services. Along with a newly added feature which allows you to view commonly asked questions directly related to your service or solution. We would also like to take this time to thank you for your business. If there is anything we can do to help please call us at (954)741-2972 or email us support@krove.com  . We would also like to make sure you view our terms of service and usage policy.

 

Hosted Exchange Login

Click Below Or Above

 

Iphone Setup Instructions

Windows Mobile Instructions

Windows Desktop Client

Mac Desktop Client

System Status

Usage Policy

 

Login To Your Webmail

Admin Management Panel

Reset Your Password / Portal

 

Legacy Users

Control Panel

Outlook Web Access

Cloud Computing Login

Click Below Or Above

 

Iphone / Ipad App

Setup Instructions

System Status network connection

Windows Citrix Receiver

 

Watch Online Video

 

Website Control Panel

Click Below Or Above

 

System Status

Iphone App

 

 

Digital Voice Management

Click Below Or Above

 

System Status network connection

 

Phone Manager

Call Management Studio

Remote Voice Mail

 

Fax Manager

Send A Fax  | Request Support |

Email To Fax

Fax Software Desktop Client

     

Basic Web mail Login

Click Below Or Above

 

Iphone Setup

Microsoft Outlook Setup

Mac Mail Setup

 

     
 
 
 
 
 
 
      Hosted Exchange Articles  
 

Iphone Setup Instructions

     
 

 

 

Iphone / Ipad  
Q. How do i configure my iPhone / Ipad  
A. How Do I setup My iPhone / iPad For Hosted Exchange:
To connect your iPhone to Microsoft Online Services, you must have iPhone software version 2.0.

To connect an iPhone / iPad to Krove's Hosted Exchange for e-mail

  1. Turn on your iPhone, and then tap the Settings icon.
  2. On the Settings screen, tap Mail, Contacts, Calendars.
  3. On the Mail, Contacts, Calendars screen, tap Add Account.
  4. On the Add Account screen, tap Microsoft Exchange.

    If you already have an Exchange account on your iPhone, you must delete the first account before you can add this one.

  5. On the Exchange screen, tap the Email box, and then type your e-mail address.
  6. Tap the Username box, and then type your username the format for this is firstname.lastname@youdomain.com
  7. Tap the Password box, and then type your password.
  8. Tap the Description box, and then type a description for the account.

    By default, the Description box is filled automatically with your e-mail address. You can overwrite this if you want a different description.

  9. Tap Next.

    The iPhone begins verifying the account information. If you receive a Verify Certificate message, tap Accept.

  10. Tap the Server box, and then type outlook.krove.com or red001.mail.microsoftonline.com as a backup.
  11. Tap Next.
  12. The iPhone begins verifying the new information. If you receive a Verify Certificate message, tap Accept.
  13. Select the information you want to synchronize, and then tap Done.

If you have any more questions please contact the helpdesk at (954)741-2972

 

 

Windows Mobile Instructions

     
 
  1. From the Windows Mobile Start menu on the mobile device, tap Programs, and then tap Active Sync.
  2. Tap Menu, and then tap Options.
  3. Tap Microsoft Exchange, and then tap Delete to delete the existing relationship.

To set up Windows Mobile 6

  1. On the mobile device, tap Start, tap Programs, and then tap Active Sync.
  2. Tap Menu, tap Add Server Source, and then enter red001.mail.microsoftonline.com.
  3. Select the This server requires an encrypted (SSL) connection check box, and then tap Next.
  4. In User name, enter your Microsoft Online Services e-mail address. In Password, enter your password, select Save Password, and then tap Next. Leave the domain box blank.
  5. Select the check boxes for the types of data you want to synchronize, and then tap Finish.
  6. Your mobile device starts communicating with Microsoft Online Services.
Note
The menu options of your Windows Mobile 6 device may be different than those described in this procedure. If you have questions, refer to your mobile device documentation.

To set up Windows Phone 7 to connect with Microsoft Online Services

  1. Turn on your Windows Phone 7, tap the arrow to go to the App list, and then tap Settings.
  2. On the Settings screen, tap email & accounts.
  3. On the email & accounts screen, tap add an account.
  4. On the add an account screen, tap Outlook.
    Note
    You may have multiple Microsoft Outlook accounts on your Windows Phone 7. To sync other Outlook accounts with your Windows Phone 7, follow these steps for each account.
  5. On the Outlook screen, tap the Email address box, and then type the e-mail address you want to sync with your Windows Phone 7. The address should take this form: name@company.com.
  6. Tap the Password box, type your password, and then tap sign in.

    The phone begins verifying your settings, and the Outlook screen will reappear with more fields.

  7. Tap the Username box, and then type your e-mail address again. Use the complete e-mail address you typed in step 5.
  8. Tap sign in.

    The phone continues verifying the account information. If you receive a Verify Certificate message, tap Accept.

  9. Tap the advanced button.
  10. Tap the Server box, and then type red001.mail.microsoftonline.com
  11. Select the check boxes for the types of data you want to synchronize, and then tap Finish.

    The phone starts communicating with Microsoft Online Services.

  12. Tap sign in.

    The phone begins verifying the new information. If you receive a Verify Certificate message, tap Accept.

To modify e-mail account settings on a Windows Phone 7

  1. Turn on your Windows Phone 7, tap the arrow to go to the App list, and then tap Settings.
  2. On the Settings screen, tap email & accounts.
  3. On the email & accounts screen, tap Outlook or the account that you want to modify settings for.
  4. On the Outlook Settings screen, update the settings you want to change, and then tap the check mark at
  Windows Desktop Client      
    To download the Microsoft online Desktop Client Click Here
    Requires Microsoft Outlook 2003,2007 or 2010

 

  Mac Desktop Client  
    To download the MAC client for Hosted Exchange Click Here

Requires Office 20011 http://www.microsoft.com/mac

  Usage Policy  
  Usage Policy
Q. What is the send / receive size limit?  
A.Send & Receive Size Limit:
Your Hosted Exchange has the following send/ receive size limitation
  • Sending 30MB
  • Receive 30MB
 
Q. Spam Reporting?  
A. Your SPAM will all be routed Directly to your junk folder:  
   
Q. Email & Network Password Requirements?  
A.All passwords will will require the following. 7 character minim, 1 upper case letter and one number.  
   
Q. How Long Can I retrieve A Deleted Email For  
A. All deleted email will be held for a period of 14 days after the 14 days email will be deleted permanently.

Email To Fax

   

Email-to-Fax Service

To send a fax using our Email-to-Fax service simply send an email using the following parameters. Emails should be sent with a single attachment; as our system will only fax a single attachment per email.

Attachments may be sent in JPG, PDF, Adobe PostScript, TIFF, Microsoft Word, Excel, CSV, HTML & Plain Text formats.

To: <10_digit_number>@emailyourfax.com
From: authorized@email_address.com
Subject: <Your vFax DID number; 10 digits only>
Body: <blank>

Upon submission our system will reply with a confirmation or rejection notice.

New faxes sent with this service will be displayed on the vFax Service page within the customer user portal with their current status.

All faxes sent including faxes sent with our Email-to-Fax service are billed at 5¢ per minute.

 

               Configure Your Iphone For Basic Webmail
 

 

Setting Up Basic Webmail Email for the Apple iPhone

If you aren't sure of the name of your server you can usually find it in the Stats on the left hand side of your cPanel. If you don't see it immediately, you can also try pressing CTRL+F and typing in "server name" and pressing enter. This should highlight and take you to the correct area. If you are still unable to find your server name you can contact one of our support agents via chat or phone and they will be happy to retrieve that information for you.
  1. Press the Home button and select Settings > Mail, Contacts, Calendars.
  2. Under Accounts, select Add Account...
  3. Select Other.
  4. Enter your name (which will show in the from field) and your full email address.
  5. Enter your email password and description (we recommend the full email address as your description).
  6. Press Save.
  7. Select IMAP
  8. Under Incoming Mail Server, enter mail.krovehost.com as the Host Name.
  9. Enter the full email address as your User Name.
  10. Enter your email password and then scroll down.
  11. Enter the same information under Outgoing Mail Server.
  12. Press Save.

You are now ready to send and receive emails via your iPhone.

I cannot see my IMAP folders.

Please read the Apple support page.


Too many connections, 500 errors?

On the iphone there is a function called "push" and when it is enabled, it keeps the connection to our server open and continually checks mail. Consequently, this creates many IMAP processes and eventually will conflict with our Terms of Service.

 

                Forward / Untoward Your Phone

Copyright © 2021 Krove Corporation. All rights reserved.   954-741-2972                                                                                                                                                               Contact    Support     Home