The IT Specialist

At Krove Managed Services, we foster a welcoming and positive workplace where every employee feels valued and empowered to do their best work. We emphasize a one-team mentality, encouraging collaboration and wise decision-making based on data and experience. We are looking for self-motivated individuals who thrive in a team-oriented environment focused on shared success.

We are seeking someone with a minimum of 5 years of experience in IT support or the Managed Service Provider (MSP) sector. The ideal candidate will have a strong background in supporting users both remotely and in the office. Familiarity with industry tools such as Atera and TeamViewer is required, along with a solid understanding of Remote Monitoring and Management (RMM) tools.

This position goes beyond basic technical support; we need someone with creative problem-solving skills. Our customers often reach out to us with a variety of issues, so the ability to think outside the box is essential. As an MSP, we offer a range of services, including cloud backup, digital IP phone servers, internet solutions, Office 365, cyber security, and much more. This is not a repetitive Monday to Friday, 9 to 5 job—it's full of exciting problem-solving opportunities with both existing and new technologies. Each customer's network is unique, so you must be focused and on your game.

Responsibilities

Active Directory
Proficient in Microsoft Office 365 Administration, Compliance & Security
Good understanding of Networking concepts, including DNS, DHCP, Vlans, & Subnets
Good understanding and experience with Active Directory.
Must be able to work well independently.
Excellent communication skills, verbal and in written
Ability to work with multiple customers.
Advance English speaking and writing "Required"
Strong analytical and problem-solving skills
Strong interpersonal skills
Relevant certifications are a MUST.
Experience with Mac Qualifications
In-depth experience with Windows Server
Azure and O365
Active Directory; managing Group Policy, etc.
virtualization; VMWare/HyperV.
Firewalls and security devices
Switches and infrastructure
A clean, organized and detail-oriented approach to IT
5+ year’s experience in IT related field
Ability to work in multiple client environments.
Attention to detail and follow through
Firewalls mostly Fortinet
Business Class Wireless Solutions
Backup, Disaster Recovery, and Business Continuity, Acronis, Veeam
Remote desktop services
VPN solutions