Remote support tools
Get connected to a Krove technician.
Call us first, then use one of the tools below so we can see and fix the problem with you, securely, from wherever you are.
Splashtop SOS
Download the tool, open it, and read the code it shows to your technician.
Download Splashtop SOS →ScreenConnect
Click to open, then your technician gives you a code to start the session.
Open ScreenConnect →Atera agent (Windows)
For basic network support accounts and onboarding. Windows only.
Download Atera agent →Network team: use the ScreenConnect link above.
How it works
Three steps, usually under five minutes.
Call or open a ticket
Call (954) 741-2972 or email helpdesk@krove.com and tell us what is going on.
Open the tool we choose
Your technician will tell you which tool to use. Download or open it from this page.
Share the code
Read us the code or accept the connection. You can watch everything we do, and end the session at any time.
Need a hand?
Our helpdesk is one call away.
A real technician answers, not a ticket queue.
- Mon–Fri 8 AM–6 PM EST
- Saturday 8 AM–12 PM EST
- 24/7 emergency support: (561) 504-1286