Terms of service SMS

Last Updated: April 13, 2026

SMS IT Support

Need IT support via SMS? Send a text message to:

By texting this number, you consent to receive IT support SMS messages from Krove IT (MDFG Inc) — including help desk ticket status updates, technician dispatch and arrival notifications, and service status alerts. Message frequency varies (typically 1–5 messages per support incident). Message and data rates may apply. Reply STOP to cancel, HELP for help. Consent is not a condition of purchase or of receiving Krove’s IT services.

Krove IT (DBA of MDFG Inc) provides IT support via SMS exclusively in response to customers who initiate contact by texting our support number. We do not send unsolicited SMS messages. All messages are transactional IT support communications only.

For full details on how we handle your personal data, see our Privacy Policy.

Program Description

Krove IT (DBA of MDFG Inc) sends text messages exclusively to customers who have first contacted us by sending an inbound SMS to our support number. Message types are limited to:

Help desk ticket status updates (opened, assigned, resolved)
Technician dispatch notifications and arrival confirmations
Service status alerts (outages, restorations)
Real-time support coordination responses

No marketing or promotional content is ever sent via SMS.

Message Frequency

Message frequency varies based on your active support activity. Typically 1–5 messages per support incident.

Cost

Message and data rates may apply. Contact your mobile carrier for details.

Opt-Out

Reply STOP at any time to cancel. You will receive a one-time confirmation message and then no further messages from this program.

Re-subscribe

To resume messages after opting out, reply START.

Help

Reply HELP for help. You may also contact us at helpdesk@krove.com or 954-741-2972.

Carriers

Carriers are not liable for delayed or undelivered messages.

Third-Party Sharing

Your mobile number and SMS opt-in data will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except subcontractors that assist in the delivery of our text messaging services.