FATS Onsite support

When remote help isn’t enough, we’re there.

Hands-on IT support at your location to resolve hardware, network, and infrastructure issues quickly and efficiently.

Hands-On Expertise

Experienced technicians who diagnose and fix issues directly at your workplace.

Faster Problem Resolution

Physical access means quicker fixes for hardware, network, and office IT challenges.

Instant IT Support Pricing Calculator

See your monthly IT support cost in less than 60 seconds. No email. No waiting.


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    This is our entry-level package, which includes remote support, operating system patching, and basic troubleshooting. As well as a discount on our on-site IT service.

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    30 Days

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    USD$44.00

    Per Month (1 PC)


    • 🧑‍💻 Unlimited Remote Helpdesk Support (business hours)
    • 🖥️ Desktop & Laptop Support
    • 🔧 Basic Troubleshooting & Break/Fix
    • 🛠️ Remote Monitoring & Management (RMM)
    • 🔄 OS & Third-Party Patch Management
    • 📊 Device Health Monitoring & Alerts
    • 💾 Work-From-Home Device Support
    • 📱 Printer & Peripheral Support
    • 📚 Basic IT Documentation
    • 🧾 Asset & Device Inventory Tracking
    Ask about our 10+ PCs discount
    More Information
    This package includes Cybersecurity, onsite and remote support, operating system (OS) and third-party patching, along with monthly IT performance reviews.

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    30 Days

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    USD$89.00

    Per Month (1 PC)


    • 🔂​All in Core Package
    • 🔐 Cybersecurity Stack
    • 🛡️ Next-Gen Endpoint Protection (EDR)
    • 🕵️ Advanced Threat Detection
    • 🌐 DNS / Web Filtering
    • 🦠 Managed Antivirus
    • 🔒 Device Encryption Management
    • 🔄 Security Patch Compliance Monitoring
    • 🚨 Security Alert Response
    • 🧑‍💻 Enhanced Support
    • 🎧 Unlimited Remote Helpdesk (Priority Queue)
    • 🛠 1/2 hour Per PC Per Month
    • 🤝 Vendor Management
    • 🏠 Work-From-Home Security Support
    • 🔐 Cybersecurity Stack
    • 📈 Monthly IT Performance Reports
    • 📅 Quarterly Security Review
    Ask about our 10+ PCs discount
    More Information
    This package offers comprehensive 360° support, including cybersecurity protection, onsite and remote technical support, PC backup solutions, email security, and the full Microsoft 365.

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    30 Days

    Moneyback Guarantee

    USD$123.00

    Per Month (1 PC)


    • 🔂​All in Essential IT
    • 📧 Email Security Monitoring
    • 🛠️ Onsite Support – 1 Hour Per PC Per Month
    • 🎓 Security Awareness Training
    • ☁️ Microsoft 365 Management
    • 🔑 Microsoft 365 Licensing & Administration
    • 📬 Email & SharePoint Management
    • 💬 Teams Support
    • ☁️ OneDrive Support
    • 🔐 MFA Setup & Enforcement
    • 👤 Provisioning / Offboarding
    • 🚦 Conditional Access Policies
    • 🎯 Email Security & Anti-Phishing
    • 📈 Strategic IT Services
    • 🗓️ Monthly IT Strategy Meetings
    • 🛣️ IT Roadmap Planning
    • 📑 Compliance & Security Reporting
    • 💾 Backup Monitoring & Management
    • 🚑 Disaster Recovery Planning
    • 💰 Technology Budget Planning
    Ask about our 10+ PCs discount
    More Information

    FAST Onsite Support

    The primary benefit of onsite support is the ability to resolve physical infrastructure failures and connectivity issues that remote technicians simply cannot reach, such as hardware malfunctions, server room overheating, or total internet outages. By having "boots on the ground," a business gains a technician who can perform tactile troubleshooting

    Infrastructure Management

    Personalized Staff Training

    Proactive Maintenance

    Our Digital On-Site Support combines the convenience of modern IT services with the hands-on expertise your business may need. Whether it’s routine maintenance or urgent repairs, we’re ready to help.

    Get a Free Assessment

    Sometimes, IT issues can’t be solved remotely. Our Digital On-Site Support brings skilled IT professionals directly to your office, ensuring that problems are resolved quickly, efficiently, and with minimal disruption to your business.

    Personalized assistance for complex issues

    Fast response times for urgent issues
    Experienced, certified IT professionals
    Full-service support for both hardware and software
    Complementary remote monitoring for proactive prevention
    Flexible scheduling to suit your business needs

    Response times depend on location, availability, and the urgency of the issue. We offer scheduled appointments and rapid emergency support for critical problems.

    Yes. Our on-site team handles physical and virtual server troubleshooting, upgrades, migrations, and emergency support.

    Pricing depends on the type of support, time required, and whether it’s a scheduled visit or emergency response. We provide transparent, upfront pricing for all services.

    You can request support via phone, email, or our chat. Our team will assess your needs and schedule a technician to visit your site if needed.